1. Information We Collect
- Account data (name, email, company, timezone)
- Usage data (app interactions, device/browser info)
- Content you upload (certifications, evidence files, technician data)
- Support communications (tickets, chat, email)
2. How We Use Information
- Provide and improve the CertsHQ application
- Authenticate users and authorize access
- Send service-related notifications
- Detect, prevent, and investigate security issues
3. Data Sharing
We do not sell your data. We share data only with service providers necessary to operate CertsHQ (e.g., hosting, email delivery, analytics) under confidentiality agreements.
4. Data Retention
We retain data for as long as your account is active or as needed to provide services, comply with legal obligations, or resolve disputes.
5. Security
We use industry-standard security controls, including encryption in transit (TLS), access controls, and monitoring. No system is 100% secure; please protect your credentials.
6. Your Rights
- Access, correct, or delete your data (subject to applicable law)
- Export your data upon request
- Opt out of non-essential communications
7. Subprocessors
We maintain a list of subprocessors used to deliver the service; contact us to request the current list.